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SAME DAY DELIVERY WHEN ORDERED BEFORE 1PM

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Returns

We aim to delight our customers by delivering fresh flowers, in great condition, on time.

1. Freshness

Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact us at contact@lovflowers.co.uk to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date. Please note that you will need to email us a photo of the un-fresh flowers within 24 hours of receipt in order to be eligible for replacement flowers. If we offer you replacement flowers, we will send you the replacement flowers within 5 days. 

2. Damage

While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers in question immediately at the point of receiving them in order to be eligible for replacement flowers. If we offer you replacement flowers, we will send you the flowers 5 days.

3. Returns

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.

4. Flower availability and substitution

All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.

Damaged Items in Transport
If there is any damage to the product on delivery, contact us immediately at contact@lovflowers.co.uk 

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