Shipping policy
Last updated: September 2026
We carefully pack every LÖV Flowers order to help your flowers arrive fresh and beautiful.
Delivery availability and lead times vary depending on the flowers you choose, so please check the delivery information shown on each product page and at checkout.
Where We Deliver
We deliver fresh flowers across most of England, Wales and Scotland.
Some remote areas and postcodes may require additional delivery time or may not be available for certain fresh flower products.
We do not currently deliver fresh flowers to Northern Ireland.
Delivery Times
Delivery times vary depending on flower availability and the product selected.
The available delivery date or expected lead time will be shown on the relevant product page or at checkout.
Products marked British Grown in the product title are grown in the UK. Availability may vary according to season and grower supply.
We do not currently offer Monday delivery for standard fresh flower orders.
Where a delivery date is selected, we will always aim to deliver on that date. Occasionally, severe weather, transport disruption or courier delays may affect delivery.
Tracking & Delivery
Once your order has been dispatched, tracking details will be provided where available.
If nobody is available to receive the flowers, the courier may leave the parcel in a suitable safe place, with a neighbour, or follow any delivery instructions provided to them.
If tracking shows your order as delivered but it cannot be found, please check around the property, any safe place, with neighbours and any delivery photograph or tracking information before contacting us.
If you still cannot locate your flowers, please contact us and we will help investigate.
Delivery Addresses
Please check the recipient's full address and postcode carefully before placing your order.
If you notice an error, contact us as soon as possible. We will always try to help, but once an order has entered preparation or has been dispatched, we may be unable to change the delivery address.
We cannot normally refund or replace an order that has been correctly delivered to an incorrect or incomplete address supplied when ordering.
Damaged Flowers
Flowers are delicate, natural products and may sometimes look a little tired immediately after travelling.
Give them a fresh cut, clean water and time to drink after arrival.
If your flowers arrive significantly damaged, please contact us as soon as possible and include clear photographs of the flowers and packaging so that we can help.
Flower Availability
Because flowers are seasonal and natural products, colour, size and appearance may vary slightly from the photographs shown.
For mixed arrangements, we may occasionally substitute an individual stem with a flower of similar style, colour, quality and value.
For single-variety flowers, if the flower or colour you ordered becomes unavailable and a significant substitution is required, we will contact you wherever possible before making the change.
Weddings & Large Orders
Weddings, events and large orders may have separate delivery arrangements, which will be agreed with you before your order is confirmed.
Need Help?
If you have a question about delivery or need flowers for a particular date, please contact us through our Contact Us page.
Nothing in this policy affects your statutory rights.