Terms of service
Last updated: September 2026
These Terms & Conditions apply to purchases made through the LÖV Flowers website.
LÖV Flowers is a trading name of Nowmoment Ltd, a company registered in England and Wales under company number 14766475, with its registered office at 37 The Grove, Uplands, Swansea SA2 0QR, United Kingdom.
By placing an order with us, you agree to these Terms together with our Shipping Policy, Refund & Returns Policy, Privacy Policy and, where applicable, Subscription Policy.
1. Orders
All orders are subject to acceptance and product availability.
When you place an order, you will receive an order confirmation. This confirms that we have received your order but does not prevent us from contacting you if there is a problem with availability, payment, pricing or delivery.
We may cancel or refuse an order where reasonably necessary, for example where:
- a product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or website error;
- we are unable to deliver to the address provided; or
- we reasonably suspect fraud or misuse of our website.
If we cancel an order after payment has been taken, we will refund the relevant amount.
2. Our Flowers
Flowers are natural and seasonal products. Colour, shape, size, stem length and stage of opening may vary slightly from the photographs shown on our website.
We take reasonable care to describe and photograph our products accurately, but natural variation is part of fresh flowers and is not normally considered a fault.
Where a product is described as British Grown, this will be stated in the product title.
Availability may change because of season, weather, harvest conditions or grower supply.
For details about substitutions where a flower becomes unavailable, please see our Refund & Returns Policy.
3. Prices & Payment
All prices are shown in pounds sterling (£).
The price payable is the price shown at checkout when you place your order, together with any delivery charge or other charge clearly shown before payment.
We accept the payment methods displayed at checkout.
If we discover an obvious pricing error after an order has been placed, we will contact you before fulfilling the order. You may choose to proceed at the correct price or cancel the affected item for a refund.
4. Changing or Cancelling an Order
If you need to change or cancel an order, please contact us as soon as possible.
Because fresh flowers may be sourced, cut or prepared specifically for your order, we may be unable to make changes once preparation or sourcing has begun.
Our full cancellation and refund arrangements are explained in our Refund & Returns Policy.
5. Delivery
Delivery availability, lead times and delivery arrangements vary depending on the product and destination.
The delivery information shown on the relevant product page and at checkout forms part of your order.
We will take reasonable care to meet any delivery date selected or agreed with you. Occasionally, circumstances outside our reasonable control may affect delivery.
Please see our Shipping Policy for full details, including delivery areas, tracking, safe-place deliveries, delayed or missing parcels and address changes.
6. Freshness, Problems & Refunds
If something is not right with your flowers, please contact us as soon as possible.
Because fresh flowers are perishable products, different rules apply to ordinary change-of-mind returns. This does not affect your statutory rights if goods are damaged, faulty, not as described or otherwise fail to meet the required standard.
Our Refund & Returns Policy explains how to report a problem and how we handle replacements and refunds.
7. Gift Orders
You may send flowers directly to another person as a gift.
You are responsible for providing accurate recipient and delivery information.
We will use recipient information only for purposes connected with fulfilling and delivering your order and as otherwise described in our Privacy Policy.
8. Subscriptions
Where you purchase a flower subscription, the price, frequency and delivery arrangements shown when you subscribe form part of your agreement with us.
Subscription payments will be taken automatically using your selected payment method until the subscription is cancelled in accordance with our Subscription Policy.
If the price of an ongoing subscription changes, we will tell you before the new price is charged.
Full details about pausing, changing and cancelling subscriptions are available in our Subscription Policy.
9. Events Outside Our Reasonable Control
We will not be responsible for delay caused solely by events outside our reasonable control, such as severe weather, major transport disruption, strikes or other exceptional circumstances.
Where this happens, we will take reasonable steps to minimise the effect on your order and resolve the situation appropriately.
Nothing in this section affects your statutory rights.
10. Website Content & Intellectual Property
The photographs, text, graphics, branding, videos and other content appearing on the LOV Flowers website are owned by or licensed to us unless otherwise stated.
They may not be copied, reproduced or used commercially without our prior written permission.
You may use our website for your own personal and lawful shopping purposes.
11. Our Liability
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
We are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a purchase made wholly for personal purposes.
Nothing in these Terms affects your statutory consumer rights.
12. Personal Information
We process personal information in accordance with our Privacy Policy.
Payment details are processed securely by the payment providers made available through our website. We do not receive or store your complete card details.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website or legal requirements.
The Terms that apply to your purchase will normally be those in force when you place your order.
The latest version will always be available on our website.
14. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you retain any mandatory rights available to you under the laws applicable where you live, including any rights concerning where legal proceedings may be brought.
15. Contact Us
If you have a question about an order or these Terms, please contact us:
Email: contact@lovflowers.co.uk
LÖV Flowers / Nowmoment Ltd
37 The Grove
Uplands
Swansea
SA2 0QR
United Kingdom